We help organizations not only to peer into the future but also to shape it. They will be working hard either to own the customer relationship at the point of delivery or to be partnered with the ones that do. To maximize efficiency and minimize emissions, postal and parcel services will need to reimagine the strategy and execution associated with the last mile of delivery. Our postal and parcel consulting experts help services foster loyalty and trust at the point of delivery-and then retain and build on that trust through digitally savvy strategies and alliances. Some even report deep connections with their longtime postal and parcel carriers and organizations. Our research shows that when a broad selection of postal and parcel services is available, customers are more likely to choose the brands they are familiar with. Building Trust Among Postal and Parcel Customers We help postal and parcel services unlock the power of advanced analytics and connectivity with customers to exceed these expectations. Shippers and recipients demand minimal waits, maximum customization, near-immediate response times, and fully transparent processes. The expectations of postal and parcel customers have been shaped by their experiences with digital services and companies.
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Our experts bring deep insights on customer and economic dynamics and the full breadth of our functional capabilities. Our postal and parcel consultants help companies steer a profitable path through the challenges of today-and tomorrow. How We Deliver for the Postal and Parcel Industry
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How to by BCG: Turn Insights into Action.Technology, Media, and Telecommunications.